Complaints Information

We are committed to providing high quality advice and client care. We hope that you will be completely satisfied with our services. In the event that you are unhappy with any aspect of the way that your case is conducted, please contact us as a matter of urgency.

In the first instance, please contact the person with primary responsibility of your case to try and resolve the issues.

Should that prove unsuccessful, you should direct your complaint to Ben Richardson, who is the Managing Director. The matter will then be dealt with as per our complaint’s procedure; a copy of which can be provided upon request.

Your complaint should be communicated to us in writing, or alternatively by email to benrichardson@richardsonlissack.co.uk

If you are not satisfied with our handling of a complaint about the standard of our work or service, or if we fail to deal with the complaint within 8 weeks, you can request that the Legal Ombudsman consider it. The Legal Ombudsman can be contacted at PO Box 6806, Wolverhampton, WV1 9WJ. The telephone number is 0300 555 0333. The website address is www.legalombudsman.org.uk

You must take your complaint to the Legal Ombudsman within six months of receiving a final response to your complaint and no more than six years from the date of act/omission; or no more than three years from when you should reasonably have known there was cause for complaint.

The Solicitors Regulation Authority (SRA) could also help you if you are concerned about our behaviour. You can raise your concerns with the SRA at www.sra.org.uk. You can also call 0370 606 2555.